GFiber Privacy Policy

Last modified: 2026-06-17 (view archived versions)

IntroductionWhen This Privacy Policy AppliesInformation We CollectHow We Use Information We CollectTargeted Advertising and AnalyticsChoicesCustomer Proprietary Network InformationInformation We DiscloseData RetentionU.S. State Privacy Law RequirementsChangesContact Us

Introduction

This GFiber Privacy Policy (this “Privacy Policy”) is meant to help you understand what data about you Google Fiber Inc., Google Fiber North America Inc. and Webpass, Inc. (collectively, “GFiber,” “we,” or “us”) collect, why we collect it, and what we do with it. This Privacy Policy applies to information we collect when you access or use our websites, mobile applications, and products and services that link to this Privacy Policy (each a “Service” and collectively, our “Services”) and when you otherwise interact with us. This is important; we hope you will take time to read it carefully. We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then read about these key terms first.Your privacy matters to us. If you are a California resident, please see the "U.S. State Privacy Law Requirements" section below.

When This Privacy Policy Applies

This Privacy Policy applies to all Services. This Privacy Policy does not apply to the collection and use of information by other services offered by Google (such as Gmail or Google Search or Google Voice, which may power your GFiber Phone) – such information will be treated in accordance with the applicable Google policies and terms of service. This Privacy Policy also does not cover the information practices of other companies and organizations who advertise or use our Services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads. Our websites may contain links to websites owned by other companies. Because we have no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy statement of each website you visit. GFiber is not responsible for the content or privacy practices of websites owned by other companies. In addition, this Privacy Policy applies only to information provided by or collected from customers and users in the United States and is not intended to describe data handling procedures for information collected by other linked websites or business partners. This Privacy Policy addresses our procedures for handling the personal information of customers in the United States who are at least 13 years old. We do not seek to collect, nor do we knowingly collect information from children. If a child has provided us with personal information, a parent or guardian of that child may contact us to request deletion of this information from our records. To do so, please contact us through the information provided below in the “Contact Us” section.

Information We Collect

We collect information to provide you with our Services, to bill you, and to communicate with you, among other uses. We collect information from the following sources: Information you give usWhen you sign up for or purchase a Service from GFiber, you may provide us with certain personal information, including identifiers and commercial information such as your name, email address, street address, telephone number, bank account information, or credit or debit card information. In addition, we collect information when you communicate with us, including through our customer support channels. If you make a purchase from us, we may work with a third-party payment processor to process your payment information. Information we get from your use of our ServicesWe collect certain information when we install, configure, troubleshoot, or update your Services and when you otherwise use our Services. This information may include the following:

Identifiers and Device Information: We may collect device-specific information such as your hardware model, operating system version and unique device identifiers for your devices (e.g., your computer, network hardware, etc.). We may associate your device information with your account. We may also access and collect unique device identifiers and other technical information from or about computer and network hardware and software, modems, phone boxes, or other systems or devices used in connection with Services.
Server Log Information: When you use the Services or view content provided by us, we may collect and store certain information in server logs. This includes Internet or other electronic network activity information (such as details of how you used our service), and identifiers such as your IP address, and cookies that may uniquely identify your browser.
Phone Log Information: When you use GFiber Phone, we collect internet and electronic network activity information such as your call history (including calling party phone number, called party phone number, date, time and duration of call), voicemail greetings, voicemail messages, Short Message Service (SMS) messages, recorded conversations, and other data related to your account.
Audio Recordings and Chat Content: If you contact customer service through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes. In connection with these features, we may collect your feedback and related interaction metrics and use such information for system optimization, quality assurance, and model improvement.
Location Information: When you use the Services, we may collect and process precise and approximate geolocation information. We use various technologies to determine location, including identifiers such as IP address, GPS, and other sensors that may, for example, provide GFiber with information on nearby devices, Wi-Fi access points and cell towers.
Local Storage: We may collect and store Internet or other electronic network activity information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data cache.
Cookies and Similar Technologies: We and our affiliates and service providers use various technologies to collect and store information when you visit our websites, and this may include using identifiers such as cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store Internet or other electronic network activity information when you interact with Services we offer to our business partners. For more information about the cookies and similar tracking technologies we use, and the choices available to you, see the Targeted Advertising and Analytics and the Choices sections below.

Information we get from outside sources We may also obtain identifiers, inferences, demographic and other information about our current or prospective users from outside sources for marketing purposes (such as publicly or commercially available demographic, geographic, street address or interest information).Additionally, if you create or log into your GFiber account through other accounts and services, we will have access to certain information from the providers of those accounts or services, such as your name, birthday, profile picture, username, and any other information the third-party platform discloses about you, in accordance with the authorization procedures determined by such providers. Information we deriveWe may derive information about you based on the information we collect. For example, we may infer your device types used in connection with the Services, such as a smartphone or a gaming console, based upon bandwidth usage for network planning and congestion management purposes.

How We Use Information We Collect

In general, we use the information we collect from all of our Services to provide, maintain, protect, troubleshoot, and improve the Services. We also use information about you for the following purposes:

to develop new Services;
to target advertisements to you on third-party platforms and websites (for more information and to opt out, see the Targeted Advertising and Analytics section below);
to comply with laws; and to assist us in fraud prevention or investigation;
to personalize your experience with us;
to send you technical notices, security alerts, support messages, and other transactional or relationship messages;
to send you marketing communications (see the Choices section below for information about how to opt out of these communications at any time);

In addition:

GFiber Internet: We use the information collected from the use of GFiber Internet for network management, security, maintenance or other related purposes outlined in our Network Management Guide, or for legal reasons. Technical information (such as device identifiers, IP address and signal/speed test results) may be associated with your GFiber account (if applicable) but will not be used for any other purpose other than as described above without your consent. Other information from the use of GFiber Internet (such as URLs of websites visited or content of communications) will not be associated with your GFiber account, except with your consent or to meet any applicable law, regulation, legal process or enforceable governmental request.
GFiber Phone: Some GFiber Phone Services are powered by Google Voice. All information we collect about your use of GFiber Phone may be associated with the Google Account being used for GFiber Phone. In addition to the business and commercial purposes listed in the Google Privacy Policy, and the article How Google Voice works, we use this information for our business purposes, such as to provide your service, bill you for our Services, help you troubleshoot any issues you are experiencing, verify your identity, and protect you and us from fraud, phishing or other misconduct. As described below, some of your GFiber Phone information is treated as CPNI and used in accordance with federal law.

We may create de-identified and aggregate data that cannot reasonably be linked to you. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Targeted Advertising and Analytics

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in other online services. To do this, GFiber and these partners may use cookies, pixels, SDKs, and similar technologies to collect information about your use of our Services and other websites and mobile apps, including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, order information, and conversion information. This information is used to deliver advertising targeted to you on other companies’ websites and online services, understand the effectiveness of this advertising, analyze and track data, determine the popularity of certain content, and better understand your activity.Depending on where you reside, you can opt out of ad targeting through cookies and similar technologies on our website by following the prompts behind the Your Privacy Choices link in the site footer. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device or browser, or if you clear your browser’s cookies. You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices. Your device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.The activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain privacy laws. See the US State Privacy Law Requirements section below for details.

Choices

You may set your browser to block all cookies, including cookies associated with our Services, or to indicate when a cookie is being set by us. However, it’s important to remember that some of our Services may not function properly if your cookies are disabled.You can access, correct, and delete certain information stored within your account at any time through your customer portal. You may opt out of receiving text messages or promotional emails from GFiber by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account.

Customer Proprietary Network Information

We take our duty to protect your Customer Proprietary Network Information (“CPNI”) very seriously. Federal law requires certain voice and Internet access providers, including interconnected Voice over Internet Protocol service providers like GFiber Phone, to protect certain personal information that we generate or access in providing the Services to you. CPNI for voice Services includes, but is not limited to, call details, call location information, and information about the rates and features of the Services that you use. CPNI does not include customer list information, such as your name, address, or phone number. We may use the information we collect about your use of GFiber Phone to send you information about the Services in compliance with our obligations to protect your CPNI. Here are the ways we treat your CPNI associated with GFiber Phone:

Securing your CPNI. We implement safeguards that are designed to protect your CPNI. We authenticate you with a password or other permissible means before we disclose any CPNI.
Using CPNI without your additional approval is limited to specific purposes. By using the GFiber Phone Services, you allow us to use, disclose, and permit access to your CPNI without your additional approval only for the following limited purposes:
- To provide and offer Services and features among the category of Services you’re purchasing from us. This includes using CPNI in the normal course of business, such as to enable billing, customer service, and troubleshooting.
- To protect our rights and property.
- To protect our users and other carriers from fraudulent, abusive, or unlawful uses of the Services.
- To comply with applicable laws and legal process.
- For any other purpose permitted by federal law.

Except for these purposes, we will not use, disclose, or permit access to your CPNI associated with GFiber Phone without your additional approval.

Information We Disclose

We do not disclose your personal information to other companies, organizations and individuals outside of GFiber and its commonly-branded affiliates unless one of the business or commercial purpose below applies. Personal information collected through the SMS short code program will not be disclosed, sold or rented to third parties outside of GFiber and its service providers as set out in this Privacy Policy.With your consent or at your direction.We will disclose your personal information to other companies, organizations or individuals when we have your consent to do so. For example, your phone number may be displayed to the person you’ve called. You can find out how to block your phone number from being displayed here.For external processing. We provide personal information to trusted businesses or persons (including external service providers, such as companies that assist us with companies that assist us with payment processing and marketing) to process it for us, including for the uses described in the “How we use information we collect” section above, based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. For legal reasons.We will disclose personal information to other companies, organizations, or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

Meet any applicable law, regulation, legal process, or enforceable governmental request;
Enforce applicable Terms of Service, including investigation of potential violations;
Detect, prevent, or otherwise address fraud, security, or technical issues; or
Protect against harm to the rights, property or safety of GFiber, our users, or the public as required or permitted by law.

If GFiber is involved in any merger, acquisition, sale of company assets, transition of service to another provider, or insolvency, bankruptcy or receivership, we reserve the right to transfer your personal information in connection with such transaction. In such instances, we will strive to ensure your personal information continues to be treated in accordance with this Privacy Policy; otherwise, we will notify you and obtain your consent before your personal information becomes subject to a different privacy policy that is not materially consistent with this one.We may also disclose non-personally identifiable information publicly and to our partners. For example, we may share information publicly to show trends about the general use of our Services. To the extent this information includes de-identified information, GFiber processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

Data Retention

We store personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy. Retention periods vary by data type, for example:We keep data required to provide our Services until it is no longer needed to provide our Services, such as customer account information like your name, contact information, and plan information. Your settings may be stored locally on GFiber-owned equipment. Equipment is reflashed upon return, which results in deletion of your settings.We retain some data for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, tax, or financial record-keeping.

U.S. State Privacy Law Requirements

Some U.S. state privacy laws, like the California Consumer Privacy Act or “CCPA,” require specific disclosures for state residents (“U.S. State Privacy Laws”). If you reside in one of these states, this section applies to you. This section also serves as our California notice at collection.Subject to certain limitations, U.S. State Privacy Laws provide rights to consumers to have notice about the collection, use, and disclosure of their personal information, request access to their personal information (including how we use and disclose that information), sometimes in a portable format, request correction of inaccurate personal information, request deletion of their personal information, request to opt out of the “sale”, “sharing”, or “targeted advertising” of personal information, request to limit use of sensitive personal information (where applicable), and to not be discriminated against for exercising their rights.

You may opt out of activities that we engage in that constitute “sales,” “sharing,” or “targeted advertising” under U.S. State Privacy Laws by following the prompts behind the Your Privacy Choices

link in the footer of our websites. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device or browser, or if you clear your browser’s cookies.

You can also opt out by visiting our websites with a legally recognized universal opt-out signal enabled, such as the Global Privacy Control. If you are not logged into your account with us, our processing of the signal will be limited to cookie-based sales, sharing, and targeted advertising for the specific browser or device that you are using.To exercise your other rights, you can call 1-800-777-7550 or click here if you are a GFiber customer, or call 1-800-932-7277 or click here if you are a GFiber Webpass customer. The online form details the pieces of information needed to verify your identity. If an authorized agent submits a request on your behalf, we may confirm the request and your identity directly with you unless the agent demonstrates they have a power of attorney. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. If you have any questions or concerns regarding our practices, please contact us by clicking here if you are a GFiber customer and clicking here if you are GFiber Webpass customer. If we deny your request, you may appeal our decision by contacting us. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside. Certain U.S. State Privacy Laws require a description of data practices in the preceding 12 months using specific categories. This table uses these categories to organize the information in this Privacy Policy. We collect this information from the following sources: information you provide, information we collect automatically through use of the Services, and information we get from other sources. Certain U.S. State Laws treat certain kinds of information, like precise geolocation, as sensitive; when we collect this information, we only use it for purposes permitted by such laws, like to provide services that are expected by our users.

Categories of personal information we collect	Business purposes for which information may be used or disclosed	Parties with whom information may be disclosed
Identifiers such as your name, phone number, and street address, and email, as well as unique identifiers tied to the account, browser, application, or device you’re using. Demographic information, such as your age and gender. Commercial information, such as your payment information, your service plan, and a history of purchases you make with us. Internet, network, and other activity information such as information about the interaction of your apps, browsers, and devices with our Services (like IP address, crash reports, Device IDs and system activity). Geolocation data, including approximate and precise geolocation data, such as may be determined by IP address, and other data from sensors that may provide GFiber with information on nearby devices, Wi-Fi access points, and cell towers, depending in part on your device settings. Audio, electronic, visual and similar information, such as audio information from customer service calls and information from customer support tickets. Inferences regarding your interests and your household, including your home.	Protecting against security threats, abuse, and illegal activity: GFiber uses and may disclose information to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent or illegal activity or harm to the rights, property or safety of GFiber, our users, or the public as required or permitted by law. For example, to protect our Services, GFiber may receive or disclose information about IP addresses that malicious actors have compromised. Auditing and Measurement: GFiber uses information for analytics and measurement to understand how our Services are used. We may disclose non-personally identifiable information publicly and with our partners, such as to show trends about general use of our Services. Maintaining and Improving our Services: GFiber uses information to ensure our Services are working as intended, such as tracking outages or troubleshooting bugs and other issues we identify or that you report to us. Research and development: GFiber uses information to improve our Services and to develop new products, features, and technologies that benefit our users and the public. Use of service providers: GFiber discloses information with service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures. For example, we may rely on service providers to help provide customer support. Marketing: GFiber uses information to market our Services. Legal reasons: GFiber also uses information to satisfy applicable laws or regulations and discloses information in response to legal process or enforceable government requests, including to law enforcement.	Service providers, trusted businesses or persons that process information on GFiber’s behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. Third parties with your consent or at your direction, such as services that integrate with our Services. Law enforcement or other third parties, for the legal reasons described in “Information we disclose”.

We disclose certain categories of personal information to show you targeted ads on third-party websites and online services and expand the reach and effectiveness of our own marketing campaigns. These disclosures may be considered “sales,” “sharing,” or use of personal information for “targeted advertising” under U.S. State Privacy Laws, and the table below covers the categories of personal information we disclose for these purposes and the categories of third parties that receive it. The personal information shared with third parties does not include personal information collected in connection with providing GFiber account services or Google consumer products.

Categories of personal information	Categories of third parties
Identifiers such as your name, phone number, street address, and email, as well as unique identifiers tied to the browser, application, or device you’re using.Internet, network, and other activity information such as information about the interaction of your apps, browsers, and devices used with our Services (like IP address, crash reports, Device IDs and system activity).	Marketing and advertising providers

We retain personal information as described above. We will not discriminate against you for exercising your privacy rights.Please note, if you are looking to make a request for access, correction, or deletion for other Google products outside of our Services, please see the following resources:

Google: Privacy Policy

Changes

This Privacy Policy may change from time to time. We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain Services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

Contact Us

If you have questions about this Privacy Policy, please contact us by clicking here if you are a GFiber customer and clicking here if you are GFiber Webpass customer.