Privacy Policy

Orbital Labs, LLC ("we", "us", or "our") is committed to protecting your privacy while using our software, OrbStack ("the App"), and associated services (together, "the Software"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Software.

We encourage you to read this Privacy Policy carefully to understand our practices surrounding the use of your personal information. If you do not agree with the terms of this Privacy Policy, you may not access or use the Software.

We reserve the right to change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy, and your continued use of the Software after such changes shall indicate your acceptance of the revised Privacy Policy.

Also see our Terms of Service and Subprocessors.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use the Software, such as when you create an account or make a purchase. This information may include:

• Contact information: Your name, email address, postal address, and phone number
• Account information: Your username, password, and other information required to create and maintain your account
• Billing information: Your payment details, such as your credit card number, expiration date, and billing address
• Any other information you choose to provide us through the use of our Services.

We may also collect certain information automatically when you use the Software, such as:

• Usage Data: Information about how you use the Software, including actions you take, features you use, and time spent using the Software
• Device Data: Information about your device, such as the type of device, operating system and version, device identifiers, and other generated identifiers

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Operate and improve the Software and our services
• Troubleshoot and resolve issues with the Software
• Provide customer support
• Process payments for paid features or services, if applicable
• Communicate with you, including sending important updates or notifications related to the Software
• Personalize your experience in the Software

Non-normative: servers the App communicates with

(This section is not legally binding.)

The App may communicate with the following servers:

• api-license.orbstack.dev: Required. Used to verify your license and enable paid features or usage of the App.
• api-updates.orbstack.dev: Optional. Used to check for updates to the App.
• api-misc.orbstack.dev: Optional. Used to upload diagnostic information when you report a bug. May be used for other purposes in the future.
• ingest.sentry.io: Optional. Used to collect anonymous error and crash reports, which help us improve the Software and troubleshoot issues.

Please allow the App to communicate with these servers in order to ensure that you have access to all of the App's features and services.

Diagnostic reports

If you choose to submit a diagnostic report, the Software may collect and send the following information for troubleshooting purposes:

• Logs and diagnostic information for the Software
• A list of Linux Machines created in the Software
• the Software's settings and configuration
• Other specific, relevant diagnostic information from your system

Licensing

If you are interested in hosting an on-premise license server, please contact us.

Subprocessors

We use the third-party service providers listed on the Subprocessors page to collect and process information on our behalf.

These third-party service providers have their own privacy policies addressing how they use and protect your information. We recommend that you review their privacy policies to understand their data handling practices.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law. We may share your information with third-party service providers as described above, for the purposes of operating the Software and providing our services.

We may also share your information to comply with a legal obligation, protect our rights or property, prevent fraud or other illegal activities, or protect the safety of our users.

Data Security

We take reasonable measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Children's Privacy

the Software is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such information and terminate the child's account.

Your Rights Under GDPR and CCPA

If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). If you are a resident of California, USA, you have certain rights under the California Consumer Privacy Act (CCPA).

To exercise any of these rights, please contact us at privacy@orbstack.dev. We may require you to provide proof of identity before we can process your request.

Please note that we may not be able to fulfill your request if we are required to retain certain information by law or if we have a legitimate interest in continuing to process the information for specific purposes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@orbstack.dev.

By using the Software, you acknowledge that you have read and agree to be bound by this Privacy Policy.