// Parse the JSON string stored in the variable 'transcript'

const dialogueData = JSON.parse(last_utterance);

// Initialize variables for storing the conversation history and HTML output

let history = [];

let htmlConvo = "";

// Process each item from the parsed JSON to format messages and build the conversation

dialogueData.forEach(trace => {

if (trace.type === 'text') {

// Agent (Assistant) message

history.push({ "Agent": trace.payload.payload.message });

htmlConvo += `<p><strong>Agent:</strong> ${trace.payload.payload.message}</p><br>`;

} else if (trace.type === 'request' && trace.payload.type === 'intent') {

// Customer (User) message

history.push({ "Customer": trace.payload.payload.query });

htmlConvo += `<p><strong>Customer:</strong> ${trace.payload.payload.query}</p><br>`;

}

});

// Escape single and double quotes in the entire HTML content

htmlConvo = htmlConvo.replace(/"/g, '\\"');

// Combine the results into a formatted transcript

const formattedTranscript = history.map(item => {

const [speaker, message] = Object.entries(item)[0];

return `${speaker}: ${message}`;

}).join('\n');

// Save the formatted transcript to the 'transcript' variable

transcript = formattedTranscript;